Welcome to our FAQ page. Here, we aim to answer all your questions about the ordering process. Whether you're wondering about account creation, payment methods, order changes, or shipping details, we've got you covered.

Ordering Process

Placing an order with us is simple and straightforward. You don't need an account to order, but having one offers perks like quick checkout, easy access to order status and history, and updates on new releases and special promotions. If you've forgotten your password, just click on “Lost password?” on the login page to create a new one.

All our transactions are based in US Dollars. We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. Rest assured, your online order is secure. Your information is SSL-encrypted and sent directly to our credit card provider's network for authorization and approval. Your credit card information is not stored on our servers.

Shipping and Customs

We handle and ship out all orders from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day.

Please note that you may be liable to pay for duties and taxes once you receive your order. These are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.


If you're not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. All returns must be in original condition with packaging intact. All return shipping fees and other miscellaneous fees are the responsibility of the customer.